A recent user survey revealed that Amazon is now no 1 shopping site in India. Amazon beats Flipkart to become the most trusted online shopping brand for Indian people. This is great news for the world’s most popular online retailer. They invested in India, did not have any idea how Indian people would react to it. But at the end it is proven that Amazon is a real big name and it is hard to beat its popularity. No other retailers can give the guarantee that Amazon does.
A lot of factors played big hand in Amazon becoming the no 1 shopping site in India. A lot of Indian customers still love paying the price of the items with cash on delivery. Amazon understood that and they included this in their paying method. Amazon offers great deals and we Indians do love a great deal.
But that is not all. Amazon also has a great customer service, which helps the customers a great deal when they need to return a product. Amazon beats Flipkart when it comes to customer service also. Flipkart customers complain a great deal about how they cannot return the product.
Flipkart does have a 24/7 customer service but most of time the customers complained that the customer service was unable to help them. Amazon on the other hand is much more efficient in terms of telling the customer when the product will reach, how they can return the product.
Amazon understood the mentality of their Indian customers well. They knew one thing and that is they cannot do business here in the same way they do in the US and UK. This is why Amazon comes up with deals and packages around the festival times in India. Amazon planned well and this is why today they are no 1 shopping site in India.
Amazon beats Flipkart news will not be a good one for the Bangalore based retailer Flipkart. In last couple of years the brand’s image already suffered a lot due to bad products delivery. Customers complained at consumer forums that they got wrong products or the product was broken inside the delivery package.
Amazon will remain the no 1 shopping site in India for sometimes to come. They have the widest range of products and they can deliver product in just one day. No other Indian retailers can do that.